New Continuing Education! Silverback Leadership Function 2: Inside-Outside Customer Service

We get what we give, and our firefighters treat the customers the way their bosses treat them. Our latest Silverback Leadership CE explores the connection between internal and external customer service and discusses how trust, kindness, patience and respect trickle down from a department’s top leadership to the communities we serve. Worth 3 CE credit hours, this module includes FREE historical downloads still relevant today: “The Phoenix Fire Department Way” and the PFD’s “Firefighter’s Safety & Survival Guide.” Click the image below to access the module!